Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
All returns are subject to a 25% restocking fee that will be deducted from your refund.
To start a return, you can contact us at iRide@comcast.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your product, we will credit the original form of payment within 2 weeks.
You can always contact us for any return question at iRide@comcast.net
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our policy allows for a full refund, including shipping costs, on all defective items when the item is received back. We will provide you a shipping label for your return
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special order and custom embroidered items. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any kind of discrepancy with your order, please contact us within 14 days of the delivery of your order at iRide@comcast.net